Shipping Policy :
Effective Date: 6th Feb 2024
Rose Overseas Equipment Trading L.L.C, based in Dubai, UAE, is committed to ensuring the timely and secure shipment of our products to customers and partners within and outside the GCC (Gulf Cooperation Council) region.
Order Processing :
- Order Confirmation : Once you place an order for our products, you will receive an order confirmation email containing the details of your purchase. Please review this confirmation for accuracy and contact us immediately if you find any discrepancies.
- Processing Time : We strive to process your order and convey the same to the manufacturer within 2 working days, after which the orders will be ready for shipment as per the manufacturer's schedule.
- Shipment Carriers : We work with reputable shipment carriers and logistics partners to ensure the safe and reliable delivery of our products to destinations across the GCC and beyond.
Shipment Rates and Times :
- Shipment Costs : Shipment costs will vary based on the destination, size, and weight of the products in your order. The exact shipment cost will be calculated and communicated to you during the order confirmation process.
- Delivery Times : Delivery times may vary depending on the destination and the shipment method chosen for your order. Estimated delivery times will be provided to you at the time of order confirmation.
- Tracking : You will receive a shipment confirmation email with a tracking number once your order is dispatched. This tracking number will allow you to monitor the progress of your shipment.
Shipment Restrictions :
- GCC and Beyond : We offer product shipment services not only within the GCC (Gulf Cooperation Council) region but also to other international destinations as needed.
- Customs and Import Duties : Customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country for international shipments. Rose Overseas Equipment Trading L.L.C is not responsible for any delays or additional charges due to customs processes.
Shipment Restrictions :
Please ensure that the shipment address provided is accurate and complete when placing an order. Rose Overseas Equipment Trading L.L.C will not be responsible for delays or delivery issues caused by incorrect or incomplete address information.
If you need to update the shipment address after placing an order, please contact our customer support team at sales@roseeqpt.com as soon as possible. Address changes may only be possible if the order has not yet been dispatched.
Order Tracking :
To track your product shipment, you can use the provided tracking number on the shipment carrier's website or contact our customer support team at sales@roseeqpt.com for assistance.
Contact Information :
If you have any questions or concerns regarding our Product Shipment Policy or the status of your order, please contact our Customer Support team at sales@roseeqpt.com. We are here to assist you with any inquiries you may have.
Changes to Product Shipment Policy :
Rose Overseas Equipment Trading L.L.C reserves the right to make changes or updates to this Product Shipment Policy as necessary. Any modifications will be reflected on our website, and the effective date will be updated accordingly.
By placing an order with Rose Overseas Equipment Trading L.L.C, you acknowledge that you have read, understood, and agree to this Product Shipment Policy.